Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel it right from your account dashboard or write to our customer support team on firstname.lastname@example.org or WhatsApp us on +91 91505 53165.
In such cases, the order will be canceled and the money will be refunded to you within 3-7 working days after the cancellation request.
Cancellation post shipment:
- In case you have canceled an order, which has already been handed over to the courier company from our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Refunds will be initiated after we receive the product(s) back in our warehouse and verify its packaging/condition.
How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before shipment, the refund will be processed within 3-7 working days after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 3-7 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
- In addition, you may opt to have the amount refunded immediately as a coupon which can be redeemed in your future purchase.
What if I used discount coupons during the time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Returns, Replacements and Refunds
At Health & Care, we have a 30 day return policy. Within this period, you can choose to return your product if you think you will not be satisfied with it. This is applicable only for physical products and not applicable on virtual/downloadable products like courses, habit trackers, etc.
How do I return an item purchased on Health & Care?
If for any reason, you want to return a product that you have purchased, you need to manually ship the products to our warehouse address given below and we will initiate a refund/replacement once we have received it and checked for quality.
Health and Care
8/15 Sembudoss Street,
Broadway, Chennai – 600 001
Contact: +91 91505 53165
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Product is altered
- If request is initiated after 30 days of purchase
- If the product is digital/virtual
I have received a damaged or defective item/wrong product in my order, what should I do?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.